We are very much aware of your concerns about the privacy of your information. We have no desire or intent to infringe on your privacy and we will not provide your personal information to anyone else.
When you provide your personal information such as name, address, email address and telephone number, we will not give or sell this information to any outside company for any use. The information you provide will be kept confidential and will be used only to support your customer relationship with us. We have appropriate security measures in place to protect against the loss, misuse or alteration of information we have collected from you at our site.
All of the information contained in this website, including the site design, graphics, and text are the copyrighted property of the Belvedere Hotel. Any other trademarks, company names, product names and/or logos set forth in this website are the property of their respective owners.
We appreciate your confidence in us and promise that we take your privacy seriously.
Check-in and Check-out Times
Check-in time is at 4pm and Check-out time is at 12 noon. If you arrive early, or need to depart late, our Bell staff will be able to store your luggage. Early arrivals and late departures can be requested but cannot be guaranteed (fees may apply) see reception desk for assistance.
Guarantee, Cancellation, or Change of Reservation
A valid credit card is necessary to reserve a room. All cancellations must be done on or before 5pm EST on the day before arrival (24 hours’ notice) to avoid a no-show charge equal to one night’s room rate and tax which will be charged to the credit card used to guarantee the reservation.
Reservations that are deemed “non-refundable” are not subject to cancellation policies and are non-transferable. In order to secure the lower rate at the time of the booking, the guest has waived the ability to cancel. The amount for the entire stay is due at the time of the booking and is not refundable for any reason.
Maximum Occupancy of Rooms, Rollaways, Additional Guests and their Registration
Room rates are based on single or double occupancy with an extra $20 (plus taxes) added to the nightly rate for each additional third and fourth person. Children under 12 years of age stay at no additional charge. Maximum occupancy for rooms with one King or one Queen bed is two people, for a room with two double beds is four people.
Rollaway cots are available for an additional fee, subject to availability. Please inquire at time of booking. All additional guests must be registered with the front desk at the time of arrival.
Cribs are also available at no cost, subject to availability.
A valid credit card is required at the time of booking and will be authorized upon check-in for the full amount of the stay, plus taxes and an additional $75 per day (up-to $300) to guarantee incidentals.
While most authorizations release immediately upon departure, some credit or debit card authorizations may take up to 30 days to release depending on the issuing bank. The hotel is not responsible for any fees or inconvenience that may result from the issuing bank authorization release process. If you are experiencing an issue with a pending authorization, please contact the issuing bank by calling the number on the back of the card, and feel free to contact the front desk if they require the hotel’s assistance in getting an approval released.
Proper identification is required (government issued ID, valid passport).
We accept the following methods of payment: American Express, Visa, MasterCard, Discover, Diner’s Club, Travelers Checks (USD), and Bank Transfer*. Personal checks are not accepted without advance written request and management approval. Cash may be used to settle the account upon departure but does not waive the credit card requirement at time of booking or authorization at check-in.
Foreign currencies are not accepted, nor exchanged, but locations for these services are nearby (please contact our concierge).
* Bank Transfers must be accompanied by an additional $50 for associated transfer fees and require advance written notice and management approval.
Taxes are applied on a nightly basis and are as follows: NY State Sales Tax 8.875%, City Tax 5.875%, and City and NY State Occupancy tax of $5.50 per room.
Ten or more reservations are considered a group and must be booked through our Sales Department. Groups are subject to the terms of a contract including baggage handling fees. Groups arriving via bus or other large vehicle must make the hotel aware by providing the vehicle type and ETA. Waiting areas and/or Parking for large vehicles are not provided, as the loading zone of our hotel is for immediate drop off and pickup only. All baggage for an arriving group must be uniformly and conspicuously tagged with the printed name of the guest on each piece.
The hotel will report all suspected illegal activity to the appropriate authorities and reserves the right to refuse service to anyone suspected of involvement in such activity. The hotel reserves the right to enter any area of the hotel, including guestrooms, should there be a reason for suspicion of illegal activity or if we suspect our property, staff, or guests are at risk.
All guests are expected to exhibit appropriate civil conduct while on our property and in our rooms. Public intoxication will not be tolerated on our property. Disrupting the guests’ experience with inappropriate behavior including harassment, offensive or insulting language or any other means deemed inappropriate by management will result in dismissal from the property in addition to paying for any charges the hotel incurs as a result of the disruption.
The New York City Police Department’s Operation Nexus is a nationwide network of businesses and enterprises joined in an effort to prevent a terrorist attack against our citizens. Members of Operation Nexus are committed to reporting suspicious business encounters that they believe may have possible links to terrorism and the Belvedere Hotel is an active member.
Minimum Age Requirements
In order to reserve a room and check in to our property you must be at least 18 years of age and provide valid government issued identification and credit card. The hotel requires that someone at least 18 years old must occupy the room and be responsible for all activity that takes place if traveling with a minor.
Damage to the Room and Public Spaces
Any type of loss or damage to items in the room or any public space will result in a charge that will be at the discretion of management.
The Belvedere Hotel is a non-smoking property and all guest rooms are non-smoking. Smoking in the rooms will result in a cleaning fee of $200 and continued noncompliance will result in dismissal from our property.
No Pet Policy
Pets are not allowed in our guest rooms and hotel public areas, with the exception of registered service animals. Noncompliance will result in a $200 cleaning fee and dismissal from our property.
Americans with Disabilities Act Compliance
The property has rooms that are compliant with the Americans with Disabilities Act. We are also able to outfit any room with a hearing impaired smoke detector. TTY equipment is also available upon request. All common areas are also ADA compliant.
Package Receiving and Storage
The hotel has limited storage space and does not encourage guests to have items shipped in advance of their arrival. However, when notified, we will store up to two packages of small to medium size a maximum of two days prior to the arrival date as a courtesy. The shipping label must contain the name of the reserved guest (please include the arrival date) or we will not accept the package for security reasons (as advised by NYPD and Operation Nexus). Should a package exceed the size requirements or the length of time stated here, we reserve the right to charge a storage fee per day per package, payable on arrival.
The hotel is not able to provide shipping supplies or arrange for pick-ups.
Should guests need to leave their baggage on our property before checking in or after checking out, the hotel will issue a bag check. In consideration for the free storage of the property covered by the check, the hotel is not liable for the theft, loss, damage or destruction of the property in the absence of gross negligence on the part of the Hotel or its employees. If the property is not claimed within 24 hours, the hotel shall have the right to examine its contents, in the presence of management, for security purposes (as advised by NYPD and Operation Nexus). After the 24 hour period, it will be treated as Lost and Found (see Lost and Found).
Group Porterage Fees
A per item fee for porterage and storage (please consult Group Sales for current fee) will be assessed for all baggage and/or packages handled by the Bell Staff for a group of 10 rooms or more. This fee is in compliance with the Industry-Wide Collective Bargaining agreement and notification will be given to the guest. Groups of 10 rooms or more are subject to porterage fees as stated in the group contract.
Safes/Lost and Found/Personal Property
In-room safes are provided in every guest room and are to be used to store any items of value. However, the hotel is not liable for the theft, loss, damage or destruction of the property in the absence of gross negligence on the part of the Hotel or its employees.
The hotel will make every effort to retrieve and hold any items accidentally left behind for up to 30 days. After that period has passed, and the item remains unclaimed, it is disposed of. To contact the Lost and Found department please dial extension 7011 from your room, call 212-245-7000 between the hours of 8am and 10pm daily or email firstname.lastname@example.org. The guest is responsible for the shipping cost and custom fees (where applicable) for the return of lost & found items.
Any items left in or next to the garbage bins are considered refuse and will be discarded. The hotel is not responsible for items that appear to be for disposal. Guests are encouraged to avoid confusion by placing all items in the drawers and cabinets provided, or in their luggage.
The Fitness center is for unlimited use to guests over the age of 18 (unless accompanied by an adult) and is at your own risk. It is assumed that patrons know their physical limitations. Proper attire including shirt and shoes must be worn at all times and equipment must be wiped down after use using the disinfectant wipes provided.
Printing of boarding passes is complementary in our business center. Fees for other services apply and are subject to change. We ask that guests be considerate of others regarding length of computer sessions and content of pages viewed. Should a guest need to print a document other than boarding passes, there will be a charge per page.
Our computers offer all of the Microsoft Office programs and one can view/edit/print/save in all document formats.
Concierge Ticket Policies
Tickets for Broadway shows and many other events are available through our concierge. The tickets are purchased through ticket brokers and other third parties who establish the price and resell the tickets at market value. The price printed on the face of the ticket is what one might have paid if they arranged to personally purchase the tickets well in advance and had gone directly to the theatre to pick up the tickets rather than choosing the convenience of purchasing through the hotel concierge. Tickets purchased through the concierge incur service, delivery, and other fees which are not reflected on the face value shown on the ticket.
Tickets purchased through the concierge desk may be obtained from several sources and are non-refundable. All ticket sales are final and cannot be cancelled for any reason. All taxes and fees are included in the total selling price.
Do Not Disturb policy
All of our guest rooms are equipped with “Do not Disturb” (DND) signs. When the “DND” sign is placed on the door handle and visible on the outside of the door, the staff members will be alerted not to knock or enter the room for any reason. When the “DND” sign is in place, your room will not be serviced and housekeeping will place a card under your door to inform you how to request service when ready.
Management reserves the right to enter a room with a known status of “Do Not Disturb” in the event of an emergency or if suspected illegal activity is taking place.
For the safety of our staff and guests, no occupied rooms will be serviced while guests are present. We provide housekeeping services at any time that is convenient up to 8pm. Please alert the front desk, or a housekeeping supervisor, if you would like to schedule service at a particular time.
Guests that return after 8pm to find that they left the DND on the door will not be able to have full service of the room, but an attendant will empty garbage and provide new towels and amenities. Should you need further assistance please contact the front desk.
The hotel provides Laundry and Dry Cleaning service. Same-day service is available Monday - Saturday. If the clothing is received by 9am, it will be returned that evening by 7pm. Express Service is available at an additional fee overnight, express and Holiday service; please review the provided valet laundry form in your room or contact the front desk for details and rates.
The hotel has a partnership with a local garage that provides valet parking and self-parking services for our guests for a discounted rate.
We do not recommend parking on the street, regardless of posted signage, as damage, theft, or parking tickets can occur at any time without notice. The hotel is not responsible for fines, loss, or damage to cars on the street or in the loading zone directly in front of the hotel.
Valet parking rates are $45 per night inclusive of taxes for a sedan, with a $10 surcharge for oversize vehicles such as SUV’s, trucks, vans, or wagons. Rates are subject to change. This rate is based on a 24-hour period with no in and out privileges. Cars exceeding the 24-hour period by more than 1 hour will be charged for an additional full night.
Under normal circumstances, the hotel recommends allowing roughly half an hour to retrieve the vehicle for departure.
The hotel and garage are not responsible for personal belongings left in the car or glove compartment. We recommend removing all valuables from the car when you arrive and ask that you leave only the key to the ignition. All claims for loss or damage must be made to the garage attendant at the time the car is returned. After guest departure, insurance regulation states that the hotel and garage assume no liability for loss of or damage to the guests’ property or vehicle.
Because of the diversity and grandeur of New York City, parades and other events will force the NYPD to close down certain streets in Midtown (usually on Sundays, with the exception of Thanksgiving Thursday for the Macy’s Day parade on 6th Avenue and New Year’s Eve in Times Square and surrounding areas). We are located on West 48th Street between 8th and 9th Avenues and our street could be affected. Many street fairs use 8th or 9th Avenues and our street is one way running west to east.
The retrieval of vehicles from the garage is usually the most affected aspect of our operation when the street is closed. We will make every effort to alert our guests of an action plan, but we advise giving 1 hour of notice if you will need your car on the day of a parade or street fair. In addition, NYPD may not allow the car to be delivered to the front door, in which case, the car is usually delivered to within a block of the hotel, or guests may go to the garage to retrieve their vehicle.
The hotel is not responsible for any affect a street closure may have on the agenda of one of our guests. Please visit www.nyc.gov for scheduled street closures and events that may affect your stay.
All requests for the usage of our meeting space must be made in advance with our Sales department and are subject to the terms of a contract. Unless stated in the contract, all other hotel policies will apply.
Food and Beverage
Food and beverage for all meeting room events must be purchased from the hotel. Please contact management for special requests.
A gratuity of 18% will automatically be placed on all parties of 6 or more that dine in our restaurant.
The drinking age in New York State is 21 years old. Valid proof of age is required for all guests when consuming alcohol on our property.
Public intoxication will not be tolerated on our property. Disrupting the guests’ experience with inappropriate behavior including harassment, offensive or insulting language or any other means deemed inappropriate by management will result in dismissal from the property.
A gratuity of 18% will automatically be placed on all parties of 6 or more that dine in our restaurant.
Room Service is provided by local restaurants; please refer to our in-room dining menu. Service is provided from 7am to 11pm daily.